NuStarLink Terms & Conditions

i Important Notice Before You Continue

These Terms and Conditions apply to all players accessing NuStarLink from the Philippines. NuStarLink is an online betting and gaming platform offering sports betting, live casino, eBingo, slots, and related services to players aged 21 and above. All transactions are in Philippine Peso.

NuStarLink reserves the right to update these Terms and Conditions at any time. When changes are made, the updated version will be published on this page. Your continued use of the platform after an update constitutes acceptance of the revised terms.

1 Eligibility and Account Registration

To open an account and use NuStarLink, you must:

• Be at least 21 years of age at the time of registration
• Be physically located in the Philippines when accessing the platform
• Provide accurate, complete, and truthful personal information during registration
• Not currently be subject to any self-exclusion or account restriction on this platform
• Be legally permitted to participate in online betting and gaming in your jurisdiction

Each player may hold only one account on NuStarLink. Duplicate accounts are not permitted and may result in suspension or closure of all associated accounts, along with forfeiture of any pending winnings or balances. If you discover you have accidentally created a duplicate account, contact support immediately.

You are responsible for maintaining the security and confidentiality of your login credentials. NuStarLink will not be held liable for any loss or damage arising from unauthorised access to your account resulting from your failure to keep your password secure. Enable OTP verification for an additional layer of protection on your account.

2 Account Verification (KYC)

NuStarLink may require identity verification at any stage — at registration, before processing withdrawals, or when there is a need to confirm account details. This is standard practice for any legitimate online platform that handles financial transactions.

Verification may require you to submit valid Philippine government-issued identification and supporting documents. Commonly accepted documents include:

• Philippine passport
• SSS or GSIS ID
• Driver's licence
• PhilHealth ID or other government-issued ID

Until verification is complete, withdrawal requests may be placed on hold. This is not a penalty — it's a security measure to protect both you and the platform. Please cooperate with verification requests promptly to avoid delays.

Providing false or misleading information during verification is grounds for immediate account closure and forfeiture of any balance.

3 Deposits and Withdrawals

All transactions on NuStarLink are in Philippine Peso (PHP). The platform supports deposits and withdrawals through Philippine online banking transfers and local e-wallets. Credit cards and cryptocurrency are not accepted for wagering-related transactions.

Deposits

Funds deposited to your NuStarLink account are held in your player wallet and are available for betting and gaming once the deposit is confirmed. Deposit processing times depend on your chosen payment method but are typically fast. NuStarLink does not charge fees for standard deposits, though your payment provider may apply their own service charges.

Withdrawals

Withdrawals are processed to the same payment method used for your deposit, where applicable. This is a standard anti-fraud measure. Withdrawal requests are subject to internal review, and processing times may vary. VIP members at Gold tier and above receive expedited withdrawal handling.

You may only withdraw funds that have completed all applicable wagering requirements, if any apply to a specific promotion or bonus you have claimed. Free balance from standard deposits that was not subject to any bonus conditions can be withdrawn without wagering requirements.

4 Betting and Gaming Rules

All bets placed on NuStarLink are subject to the specific rules applicable to the relevant sport, event, or game type. It is your responsibility to understand the rules of each game or betting market before placing a wager.

Sports Betting

Bets on sports events — including PBA basketball, boxing, football, volleyball, esports, and international competitions — are governed by the terms specific to each market. Odds are displayed in the betting interface and are accurate at the time of bet placement. For in-play (live) bets, odds update continuously and the bet is confirmed at the odds at the time your request is accepted by the system.

Live Casino

Live casino games — baccarat, roulette, blackjack, Dragon Tiger, Sic Bo, and others — follow standard casino rules as operated by the dealer studio. Results are final once confirmed by the live dealer. Technical issues on your end, such as a dropped connection, do not void a bet that was already placed and accepted before the disconnection.

eBingo

eBingo sessions operate according to the rules displayed within each room. Card purchases are final once a session begins. Results are determined by the official draw and are not subject to appeal.

Voided Bets

NuStarLink reserves the right to void bets in cases of obvious errors in odds or market information, technical failures that materially affect the outcome of a bet, or where there is evidence of irregular betting activity. Voided bets are returned to your account balance.

5 Promotions and Bonuses

NuStarLink offers various promotions and bonuses from time to time. Each promotion is governed by its own specific terms, which will be stated clearly when the offer is presented. General rules that apply to all promotions include:

• Promotions are available to eligible registered players only
• Abuse of promotional offers — including creating multiple accounts to claim bonuses repeatedly — is prohibited and may result in account suspension
• Bonus funds may be subject to wagering requirements before they can be withdrawn
• NuStarLink reserves the right to modify, suspend, or withdraw any promotion at any time
• Decisions made by NuStarLink regarding promotional eligibility are final

Specific details for active promotions — including any applicable percentage, minimum deposit, wagering requirement, or time limit — are published on the Promotions page and are not guaranteed figures represented in these Terms. Always read the offer-specific terms before claiming a promotion.

6 Responsible Gaming

NuStarLink is committed to promoting responsible gaming practices. The platform provides tools to help you manage your betting activity, and we encourage all players to use them. You can set deposit limits and session controls from your account settings at any time.

If you feel that your gambling is becoming a problem, you should consider using the self-exclusion feature or reaching out to professional support services. Details and guidance are available on the Responsible Gaming page.

7 Prohibited Activities

The following activities are strictly prohibited on NuStarLink and may result in account suspension, closure, and forfeiture of funds:

• Registering more than one account
• Using another person's account, identity, or payment method
• Using automated software, bots, or other tools to gain an unfair advantage in betting or gaming
• Attempting to exploit software errors, glitches, or bugs
• Engaging in match-fixing or any form of manipulated betting
• Abusing promotions or bonuses in ways not intended by the offer
• Money laundering or using the platform for any illegal financial activity
• Accessing the platform from a jurisdiction where it is not permitted

NuStarLink monitors account activity for irregular patterns. If prohibited activity is suspected, the account may be suspended pending investigation. NuStarLink cooperates fully with relevant authorities on any matter involving illegal activity.

8 Account Closure and Suspension

You may close your NuStarLink account at any time by contacting support at [email protected]. Any remaining balance will be returned to you subject to verification, provided there are no outstanding issues with the account.

NuStarLink may suspend or close an account at its discretion if:

• A breach of these Terms and Conditions is identified
• Identity verification cannot be completed satisfactorily
• Prohibited or fraudulent activity is detected
• A self-exclusion request has been processed
• Legal or regulatory requirements necessitate it

In cases of account closure due to a breach of these Terms, outstanding balances may be forfeited. NuStarLink will notify you of account closure via your registered email address where possible.

9 Limitation of Liability

NuStarLink provides the platform on an "as available" basis and does not guarantee uninterrupted access at all times. Scheduled and unscheduled maintenance, technical issues, or circumstances beyond our control may occasionally result in downtime.

NuStarLink shall not be liable for:

• Losses arising from betting decisions made by the player
• Service interruptions caused by factors outside our reasonable control
• Data loss or corruption caused by your device, browser, or internet connection
• Losses resulting from unauthorised access to your account where you have failed to maintain the security of your credentials

Nothing in these Terms limits NuStarLink's liability for matters that cannot be limited under applicable Philippine law.

10 Privacy and Data

Your personal data is handled in accordance with the NuStarLink Privacy Policy, which forms part of your agreement with the platform. By registering, you consent to the collection, storage, and use of your information as described in that document.

NuStarLink collects data for the purposes of account management, KYC verification, fraud prevention, and improving the platform experience for Philippine players. Your data is not sold to third parties. Full details of how your data is used and your rights under applicable law are available in the Privacy Policy.

11 Governing Law and Contact

These Terms and Conditions are governed by applicable Philippine law. Any disputes relating to these Terms or your use of NuStarLink shall be resolved in accordance with Philippine legal processes.

For questions about these Terms, your account, or any aspect of the platform, you can contact the NuStarLink support team by email at [email protected]. For faster handling, VIP members from Gold tier upwards benefit from priority support. General queries are addressed in the order received.

If you have not found the answer you need here, the FAQ page covers many common questions about account use, deposits, withdrawals, and game rules.