NuStarLink Privacy Policy

i About This Policy

NuStarLink ("we", "us", or "the platform") is committed to handling the personal data of its players with care, transparency, and in line with applicable Philippine data protection requirements. This policy covers the data we collect when you use nustarlink.app, the NuStarLink mobile app, and all associated services.

We may update this Privacy Policy from time to time. When changes are made, the revised version will be published on this page with an updated date. Your continued use of the platform after any update constitutes your acceptance of the revised policy.

1 What Personal Data We Collect

NuStarLink collects personal data that is necessary for operating the platform and providing services to registered players. The types of data we collect fall into a few clear categories.

Registration and Account Data

When you create a NuStarLink account, we collect the information you provide during the registration process. This includes your full name, date of birth, email address, mobile number, and the login credentials you set up. This information is necessary to create and manage your account.

Identity Verification Data

As part of our KYC (Know Your Customer) process, we may request copies of valid Philippine government-issued identification to verify your identity. This is required before withdrawals are processed or when flagged by our security system. Documents may include a Philippine passport, driver's licence, PhilHealth ID, SSS/GSIS card, or similar.

Transaction and Financial Data

We record all deposits, withdrawals, bets, and game activity associated with your account. This includes the amounts, timestamps, payment method references, and outcomes. We do not store full bank account numbers or complete e-wallet credentials — only the information necessary to process and verify transactions in Philippine Peso.

Device and Technical Data

When you access NuStarLink through a browser or the mobile app, we automatically collect certain technical information. This includes your IP address, browser type and version, device type, operating system, and session data such as pages visited and time spent. This data helps us operate the platform, detect security issues, and improve performance for Philippine users.

Communications Data

If you contact support or respond to platform communications, we keep a record of that correspondence. This includes emails sent to [email protected] and any in-platform messages related to your account or queries.

2 Why We Collect Your Data

Every piece of data NuStarLink collects serves a specific, legitimate purpose. The table below outlines the main reasons we process your personal information.

3 How We Store and Protect Your Data

NuStarLink takes the security of your personal data seriously. All data transmitted between your device and the platform is protected by SSL (Secure Sockets Layer) encryption. Account access is secured through password authentication and OTP (one-time password) verification, which helps prevent unauthorised access even if your login credentials are compromised.

Data stored on our systems is held on secured servers with access restricted to authorised personnel only. We apply standard data security practices including access controls, regular security reviews, and monitoring for unusual activity.

While we implement strong security measures, no online platform can guarantee absolute security. You can help protect your own account by using a strong, unique password and enabling OTP verification. If you suspect your account has been accessed without your permission, contact support immediately at [email protected].

4 Who We Share Your Data With

NuStarLink does not sell your personal data to third parties. We only share your information in the specific circumstances described below.

Payment Processing

When you deposit or withdraw funds using Philippine banking or local e-wallet services, your transaction information is shared with the relevant payment processor to complete the transaction. This is limited to what is necessary for the payment to go through.

Identity Verification Services

Where third-party KYC verification tools are used to confirm your identity, your identification documents may be processed by those services. These providers are bound by confidentiality obligations and may only use your data for the purposes of identity verification.

Legal and Regulatory Requirements

NuStarLink may be required to disclose your data to Philippine government authorities, law enforcement agencies, or other bodies if required by law, court order, or to protect the rights and safety of players and the platform. We will notify you of such disclosures where legally permitted to do so.

Service Providers

We work with third-party service providers for platform infrastructure, security monitoring, and technical operations. These providers access only the data they need to perform their specific function and are contractually required to handle it securely and confidentially.

5 Cookies and Tracking

NuStarLink uses cookies and similar tracking technologies on the website and mobile platform. Cookies are small data files stored on your device that help the platform function correctly and remember your session preferences.

The types of cookies we use include:

• Essential cookies – Required for the platform to work, including keeping you logged in during a session.
• Performance cookies – Help us understand how players navigate the platform so we can improve the experience.
• Security cookies – Used to detect fraud, protect accounts, and monitor for suspicious activity.

Most browsers allow you to control or disable cookies through their settings. However, disabling essential cookies may affect your ability to use certain parts of the NuStarLink platform, including staying logged in or completing transactions.

6 How Long We Keep Your Data

NuStarLink retains personal data for as long as is necessary for the purposes described in this policy, or as required by applicable Philippine law. The general retention guidelines are as follows:

• Account data – Retained for the duration of your active account and for a period after account closure, as required for legal and compliance purposes.
• Transaction records – Financial transaction data is retained in line with standard record-keeping requirements.
• KYC documents – Identity verification records are retained for the legally required period from the date of submission.
• Support communications – Kept for a reasonable period to allow for follow-up and dispute resolution.

When data is no longer needed and retention requirements have been met, it is securely deleted or anonymised.

7 Your Rights Over Your Personal Data

Under applicable Philippine data protection law, you have rights in relation to the personal data NuStarLink holds about you. You can exercise these rights by contacting [email protected] from your registered email address.

• Right to Access – You can request a copy of the personal data NuStarLink holds about you.
• Right to Correct – If your data is inaccurate or incomplete, you can ask us to update it. For basic account details, you can often do this directly in your account settings.
• Right to Erasure – In certain circumstances, you can request that we delete your personal data. Note that this right is subject to legal retention obligations — we may not be able to delete all data immediately if it is required for compliance purposes.
• Right to Object – You can object to processing of your data in specific situations, such as where processing is based on legitimate interests.
• Right to Portability – Where technically feasible, you can request your data in a structured, machine-readable format.

We will respond to data rights requests within a reasonable timeframe. If your request relates to account closure or data deletion, note that any pending financial transactions or unresolved account matters must be settled first.

8 Children and Minors

NuStarLink is strictly for individuals aged 21 and above. We do not knowingly collect personal data from anyone under this age. If we become aware that an account has been created by or for a person under 21, the account will be closed immediately and any associated data will be handled in accordance with applicable law.

If you believe a minor has registered on NuStarLink, please contact support at [email protected] so we can investigate and take appropriate action.

9 Contact and Data Enquiries

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information has been handled, you can reach us at:

Please use your registered email address when contacting us about data rights requests so we can verify your identity before processing your enquiry.

For general platform questions, the FAQ page covers many common topics. For account-specific queries, logging in and checking your account settings is often the fastest way to find what you need.